Looks like what I was expecting; a form letter, and not a very good one at that. Gotta love the P.S... I guess the opinion of dads isn't important, as if I didn't already know that.
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.If this issue is not resolved to your satisfaction, you may reopen it within the next 28 days.Thank you for allowing us to be of service to you.Subject---------------------------------------------------------------Just what compells P&G to screw with well-established brands like Head & Shou...Discussion Thread---------------------------------------------------------------Response (RightNow Administrator) - 01/26/2009 10:45 AM Thank you for sharing your disappointment with our product. Our goal is to produce high quality products that consistently delight our consumers and I'm sorry this wasn't your experience. Please be assured I'm sharing your comments with the rest of our team.
Since your satisfaction means a great deal to us, I'm following up with you by postal mail. You should receive my letter within the next 2-3 weeks. Thanks again for writing.P&G Team
P.S. If you're a mom who likes learning about new products and sharing your opinions about them, we'd love to hear from you! Join Vocalpoint to preview and influence new products and services, as well as receive coupons and samples you can share with friends or family. Membership is free, always voluntary, and your privacy is guaranteed. To join or to find out more about Vocalpoint, just click on http://site.vocalpoint.com/guest/screener.html?targetid=351
Monday, January 26, 2009
Wednesday, January 21, 2009
Dear Procter and Gamble...
Here's a nastygram I just fired off to Procter and Gamble. I think you'll find it self-explanatory.
Just what compels P&G to screw with well-established brands like Head & Shoulders every couple of years? I'm not seeking innovation and I doubt seriously if anyone using H&S for years/decades is, either. I've watched you mess with the scent, the viscosity, the packaging over and over again. What? You draft a new product manager with a fresh marketing degree and say "here - try and make this more attractive"? Jeez... Do you guys ever shove your focus groups into a shower and say "see if you can open this bottle, one handed, with your face full of water?" Obviously not, or you'd not have burdened your "new and improved" H&S with such a crappy package. But then, I guess this gives you an opportunity next year to reduce the ounces and proclaim it's got a "easier to use" container. Right???? And as for the smell...yuck!
Let's see if I get more than an automated response. Somehow, I doubt it. If I'm wrong, I'll post it here.
Just what compels P&G to screw with well-established brands like Head & Shoulders every couple of years? I'm not seeking innovation and I doubt seriously if anyone using H&S for years/decades is, either. I've watched you mess with the scent, the viscosity, the packaging over and over again. What? You draft a new product manager with a fresh marketing degree and say "here - try and make this more attractive"? Jeez... Do you guys ever shove your focus groups into a shower and say "see if you can open this bottle, one handed, with your face full of water?" Obviously not, or you'd not have burdened your "new and improved" H&S with such a crappy package. But then, I guess this gives you an opportunity next year to reduce the ounces and proclaim it's got a "easier to use" container. Right???? And as for the smell...yuck!
Let's see if I get more than an automated response. Somehow, I doubt it. If I'm wrong, I'll post it here.
Tuesday, January 20, 2009
The Inaugural, et al
Well, today was the day. It's hard to believe I've watched, what, ten Presidents sworn in for the first time in my lifetime, and none more of consequence than Obama.
Observations:
Damn, it's nice to have a President who can make a speech without looking like an idiot. (It's also nice to have a President who isn't an idiot.) I'm glad our new President didn't revert too much to the "hopes and dreams" message he delivered on the campaign trail, focusing ahead on the challenges we face, and looking at them with steely-eyed determination. Wifey detected more than a hint of Obama's penchant for preaching, but then, inaugural addresses have a way of being that way anyway, no matter who delivers them.
Dear old George Bush. He's looked a lot like a deer in the headlights for a long time now; today he looked like a deer that's already been run over and looking at what hit him. He's a damaged man. If you saw his last press conference, you could surmise that he's on the verge of collapse. I hope they remembered to take the nuke codes away from him.
George The First looked to be in shockingly bad shape; shuffling along with a cane. Wife Barbara looked good, considering she recently had health issues.
Carter looks more like Mickey Rooney than the man we knew as President. Clinton looked wistful, as if he somehow felt he should be re-upped for a third term. Hillary looked genuinely relaxed and happy. Somehow I don't think she'll feel that way much longer, once she gets on the job as Secretary of State, and finds out it's all work and no glory. Ask Condi Rice about that one.
I think Obama's got the balls for the job; I certainly wouldn't have gotten out of the bomb-proof limo and walked, even briefly, down the parade route. Note to Michelle: see if you can order better fitting body armor. It doesn't do much for your figure, no matter how nice the dress.
Observations:
Damn, it's nice to have a President who can make a speech without looking like an idiot. (It's also nice to have a President who isn't an idiot.) I'm glad our new President didn't revert too much to the "hopes and dreams" message he delivered on the campaign trail, focusing ahead on the challenges we face, and looking at them with steely-eyed determination. Wifey detected more than a hint of Obama's penchant for preaching, but then, inaugural addresses have a way of being that way anyway, no matter who delivers them.
Dear old George Bush. He's looked a lot like a deer in the headlights for a long time now; today he looked like a deer that's already been run over and looking at what hit him. He's a damaged man. If you saw his last press conference, you could surmise that he's on the verge of collapse. I hope they remembered to take the nuke codes away from him.
George The First looked to be in shockingly bad shape; shuffling along with a cane. Wife Barbara looked good, considering she recently had health issues.
Carter looks more like Mickey Rooney than the man we knew as President. Clinton looked wistful, as if he somehow felt he should be re-upped for a third term. Hillary looked genuinely relaxed and happy. Somehow I don't think she'll feel that way much longer, once she gets on the job as Secretary of State, and finds out it's all work and no glory. Ask Condi Rice about that one.
I think Obama's got the balls for the job; I certainly wouldn't have gotten out of the bomb-proof limo and walked, even briefly, down the parade route. Note to Michelle: see if you can order better fitting body armor. It doesn't do much for your figure, no matter how nice the dress.
Tuesday, January 6, 2009
Read "NOT The Los Angeles Times"
If you're a fan of parody and have ever enjoyed reading "The Onion" there's an even better choice for us SoCal residents, who have watched Sam Zell and the Tribune Company take the L.A. Times down the 'ol shitter.
Google "Not the Los Angeles Times" and read what some disenchanted staffers have dreamed up... it's not to be missed. Make sure you click on the different "sections" highlighted on the left of the page; you'll be ROFLAO without a doubt. I'd add the link myself but that ability evades me right now.
Google "Not the Los Angeles Times" and read what some disenchanted staffers have dreamed up... it's not to be missed. Make sure you click on the different "sections" highlighted on the left of the page; you'll be ROFLAO without a doubt. I'd add the link myself but that ability evades me right now.
New Year's Resolutions 2009
I looked back at my list from 2008 and I can see that I kept a few and forgot about most. Let's see what I can cook up for the new year ahead:
I resolve to give President Obama a chance at doing something, anything positive. Let's face it, he's got a lot on his plate, so I'm not expecting miracles; though you'd think from some circles he could walk on water just because he's black and a Democrat.
I resolve to complete the list of home improvement projects I wrote out Christmas week, thinking I could bang them all out in a few days. Yeah, right...
I resolve, again, to continue writing this blog although nobody reads the stuff.
I resolve to wash the cars on a regular basis. You'd think that would be an easy one; it isn't.
That's about it. See you in January 2010 for an update on how I did.
I resolve to give President Obama a chance at doing something, anything positive. Let's face it, he's got a lot on his plate, so I'm not expecting miracles; though you'd think from some circles he could walk on water just because he's black and a Democrat.
I resolve to complete the list of home improvement projects I wrote out Christmas week, thinking I could bang them all out in a few days. Yeah, right...
I resolve, again, to continue writing this blog although nobody reads the stuff.
I resolve to wash the cars on a regular basis. You'd think that would be an easy one; it isn't.
That's about it. See you in January 2010 for an update on how I did.
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